Experiencing an issue? Our technical support specialists are here to help diagnose problems, resolve system errors, and answer questions about your hardware, software, and VR training environment.
Get instant help from our support team during business hours.
Mon – Fri, 8am – 6pm EST
Submit a detailed support request and we’ll get back to you within 24 hours.
Submit a Request Anytime
Need immediate help with an urgent issue? Speak directly with Transfr Support
Mon – Fri, 8am – 6pm EST
Access customer-only step by step guides, product documentation, troubleshooting flows, and best-practice resources to keep your VR training environment running smoothly.
Find step-by-step instructions for Transfr setup, simulation troubleshooting, network configuration, and support for the Instructor Dashboard—all in one place.
Access onboarding materials, facilitation guides, lab setup recommendations, and best-practice tools to help you deliver a seamless learner experience.
Learn how to integrate Transfr into your existing curriculum, manage devices remotely, and optimize your training environment for long-term success.
Sign in to view product documentation and customer-only resources.
You can locate your classroom code by logging into your Transfr Dashboard at dashboard.transfrinc.com. Classroom codes are used to connect learners to the correct virtual training environment.
Note: Classroom codes are only compatible with Transfr Trek.
Your Customer Success Manager (CSM) is the best point of contact for assistance with classroom setup, training configuration, and program onboarding. They can guide you through best practices and ensure your training environment is ready for learners.
You can reach Transfr Accounts Payable at 908-666-4851.
For billing questions or payment-related inquiries, you may also email the team at accountspayable@transfrvr.com.
No. Installing additional apps, games, or third-party programs on leased Transfr headsets is not permitted. However, if you own your VR hardware, approved Transfr applications may be installed on customer-owned headsets.
Yes. All VR headsets must be connected to a stable Wi-Fi network to download updates, authenticate accounts, and log into Transfr applications. A reliable connection ensures smooth performance and uninterrupted training sessions.
If you’re unable to log in because your account hasn’t been set up yet, please reach out to your Customer Success Manager or reach out to Technical Support for further assistance.
If your account already exists, click “Forgot Password” on the login page and follow the prompts to reset your password and regain access.
Our support team is ready to assist you with technical questions, troubleshooting needs, or anything affecting your VR learning experience.
